At Supplier Matchmaker, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when you use our website and services.

By accessing or using Supplier Matchmaker, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide to Us

  • Account & Vendor Registration Data: Name, business name, address, email, phone number, business overview, product/service details, categories, licenses, tax IDs, images, and any documents you upload.

  • Transaction Data: Orders, payments, invoices, and delivery information.

  • Communication Data: Messages sent via our platform, customer support inquiries, and feedback forms.

B. Information Collected Automatically

  • IP address, browser type, operating system, and device identifiers.

  • Pages visited, time spent on pages, and referring websites.

  • Cookies and similar tracking technologies (see Section 6).

C. Information from Third Parties

  • Payment processors (e.g., Stripe, PayPal) for transaction verification.

  • Identity or compliance verification providers.

2. How We Use Your Information

We use your information to:

  1. Create and manage your account.

  2. Process orders, payments, and withdrawals.

  3. Verify vendor identities and compliance documents.

  4. Facilitate communication between buyers and suppliers.

  5. Provide customer support and resolve disputes.

  6. Improve website functionality and user experience.

  7. Send you notifications, updates, and promotional offers (if you opt in).

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

  • Buyers/Suppliers: When needed to complete a transaction or inquiry.

  • Service Providers: Payment processors, hosting services, IT providers, analytics tools.

  • Legal Authorities: When required by law, court order, or to protect rights and safety.

  • Business Transfers: In case of a merger, sale, or acquisition.

4. Vendor-Specific Privacy Considerations

Vendors may display certain business details publicly (e.g., business name, location, product listings, and certifications). Sensitive documents (licenses, tax IDs) are stored securely and only accessible to authorized administrators for verification.

5. Data Retention

We retain your data for as long as your account is active or as needed to:

  • Comply with legal obligations.

  • Resolve disputes.

  • Enforce agreements.

6. Cookies & Tracking Technologies

We use cookies to:

  • Keep you signed in.

  • Remember preferences.

  • Analyze website traffic and performance.
    You may disable cookies in your browser settings, but some features may not function properly.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.

  • Object to or restrict certain processing.

  • Request data portability.
    To exercise these rights, contact us at [Insert Contact Email].

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

10. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors.